Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data is:

Collected Homes
Email: [your email address]
Website: [your website URL]

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Name
• Email address
• Phone number
• Preferred area or location
• Budget
• Property preferences
• Details about your enquiry
• Any other information you choose to provide through our forms or contact channels

We may also collect limited technical information such as IP address, browser type, and website usage data where relevant for security, analytics, or website functionality.

3. How We Collect Your Data

We collect personal data directly from you when you:

• submit a form on our website
• contact us by email, phone, or other communication channels
• request help finding a property
• subscribe to updates or newsletters, where available

4. Purposes of Processing

We process your personal data for the following purposes:

• to receive and manage your enquiry
• to contact you regarding your request
• to understand your property needs and preferences
• to help match you with suitable properties
• to provide information about available properties or related services
• to improve our website and services
• to comply with legal or regulatory obligations

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• to take steps at your request before potentially entering into an agreement
• for our legitimate interest in responding to enquiries and helping users find suitable properties
• based on your consent, where required by law, including for certain marketing communications
• to comply with legal obligations applicable to our business

6. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data only where necessary with:

• trusted service providers who help us operate our website, systems, or communications
• professional advisers or service providers assisting with legal, technical, or administrative matters
• selected business partners, agents, or property providers where relevant to your request
• public authorities or regulators where required by law

Any third party receiving your data is expected to process it securely and only for legitimate purposes related to the services provided.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

• manage and respond to your enquiry
• provide follow up support or communication
• comply with legal, tax, or regulatory obligations
• resolve disputes or enforce our legal rights

When your personal data is no longer needed, we will delete or securely store it in accordance with applicable law.

8. Your Rights

Subject to applicable law, you have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your personal data
• request restriction of processing
• object to certain types of processing
• request data portability where applicable
• withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the contact details provided below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

If any of our service providers process personal data outside the European Economic Area, we will take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functionality, analytics, and user experience. For more information, please see our Cookie Policy.

12. Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Collected Homes
Email: [your email address]
Website: [your website URL]

13. Complaints

If you believe that your personal data has been handled improperly, you may have the right to lodge a complaint with the relevant data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be published on this page with a revised "Last updated" date.